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Frequently Asked Questions
(1) I want to order more than one item do I have to pay to ship each item?
No, we use a shipping table based on the amount of purchase and not the number of items. There is a minimum shipping charge of $34.45
Remember that all UPS ground orders that are $100.00 or more will be delivered free of shipping charges. This is a great way to get an extra item. If your order equals $99.99 shipping charges will apply and the total of $34.45 will be charged. In this case you can continue shopping and find a low cost item to add to your cart and you will save.
(2) Can your ship orders outside the United States?
No, unfortunately we cannot fulfill order requests for shipments outside the United States.
(3) What if my order is delivered damaged?
Return the damaged items to us for equal exchange.
(4) What if I want to return an item?
If you choose to return an item for any reason, a 20% re-stocking charge will be applied. Shipping charges if any will also not be refunded. This option is good for a period of 30 days from the date that your product is delivered to your address.
(5)What if i want to cancel my order?
We have a no cancelation policy-However all orders are held for 3 days (72 hours) before
shipping (unless otherwise requested).
Cancelation during this time frame will be horned.
(6) What if something goes wrong with the ordering process while I am placing on order?
Please go to the Contact Us area of our site and notify us of the specific trouble you encountered and we will promptly see to it that it is taken care of and you will be notified immediately. You may also contact us by phone to place the order.
(7) What if an item I want or order is out of stock?
Our typical out-of-stock rate is less than 5%, well below industry average. In addition, our Sourcing Department has devoted resources to full-time analysis and reordering of inventory. If any product you order is out of stock, you will be notified and either offered a credit, exchange or a refund.
(8)Do you ship c.o.d.or accept payment by mail?
We absolutely DO NOT ship c.o.d. orders.
If you prefer to mail your payment, we accept
money orders only and the delivery time will be 4 to 6 weeks from the time we receive your payment.
(9)What are your products made of?
1. Alabastrite.
Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.
2. Bone China
White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or under-glaze (matte). Lighter, stronger, more expensive than porcelain.
3. Porcelain
This is fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, under-glazed, or "bisque" finish. Glazing produces a high gloss; under-glaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.
4. Jade Porcelain
Jade porcelain is a type of porcelain made with fine clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for nightlights because of its high degree of translucency when lit.
5.Stoneware
White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.
6. Patchwork Items
Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.
7. Cubic Zircon
The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia is very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.
8. Diamond
Extremely hard, highly refractive colorless or white crystalline of carbon define a diamond. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity).
9. Gold
Gold is the ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.
10. Gemstones
Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. (Birthstones are listed in the back of your WOP catalog.) Gemstones are priced and graded by Carat weight.
11. Pearl
A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process.
12. Sterling Silver
To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.
13. Hong Tze
To closely emulate a special stone found in China, which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color
14. Frosted Acrylic
Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205.This provides the drama of frosted glass without the weight.
15. Gypsum
Gypsum is a white mineral, which is usually used to make Plaster of Paris
16. Dolomite
A magnesia-rich, sedimentary rock resembling limestone, dolomite can be either gray, pink or white in color
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myth-mart.com
2101 Calais Dr. Suite: 6
Miami Beach, Florida 33141
USA
Phone: 305-763-8824
Contact person--
Max Zanda:
We welcome your questions, comments and suggestions!
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